Welcome to our Shipping Policy page! We understand that receiving your order promptly is important to you, and we want to ensure that you have all the information you need about how we handle shipping.

At OnSpace, we take pride in our print-on-demand model, which means that each item is crafted just for you once your order is placed. This personalized approach allows us to offer a unique selection of innovative home decor and lifestyle products that are made with care.

Order Processing & Production Time:

Once you confirm your order, our systems connect with our global network of print partners to begin production. Typically, your order will take about 2-5 business days to be printed, quality-checked, and prepared for shipping. During peak seasons or promotional events, this time may be slightly extended, and we appreciate your patience as we ensure that every item meets our high standards.

Shipping Times & Destinations:

After your order has passed its production checks, standard shipping within the USA usually takes around 3-7 business days. You will receive a tracking number via email once your order has been shipped, allowing you to monitor its journey to your doorstep.

Currently, we are focusing our shipping efforts within the USA, but we plan to expand our delivery options in the future. Stay tuned for updates on our shipping capabilities!

Shipping Costs:

Shipping costs are calculated at checkout based on the items in your order and your delivery location. For our initial launch phase, standard shipping for a T-shirt is approximately $3.99, for a hoodie is about $7.39, and for a mug is around $6.09. Please note that these are estimates, and the final cost will be confirmed at checkout.

Order Tracking:

Once your order is dispatched, you will receive a shipping confirmation email with your tracking number. This will allow you to follow your package's journey. If you have any questions about your tracking, please feel free to reach out to our customer support team.

Address Accuracy:

It’s crucial to ensure that your shipping address is complete and accurate at checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, additional shipping charges may apply to reship the order.

Lost or Delayed Packages:

While we strive for flawless delivery, sometimes unexpected delays can occur. If your order seems to be lost in transit or is significantly delayed beyond the estimated delivery window, please contact us, and we will investigate the issue with the carrier.

Thank you for choosing OnSpace! We are committed to getting your order to you as quickly and efficiently as possible, so you can enjoy your new home decor and lifestyle products.

 

Shipping is a critical component of the e-commerce experience, influencing customer satisfaction and operational efficiency. Understanding the intricacies of shipping policies can significantly enhance the overall service delivery of a business.

In the realm of e-commerce, shipping policies typically encompass several key elements, including order processing times, shipping methods, costs, and delivery timelines. These factors are essential for setting customer expectations and ensuring a smooth transaction process.

Order processing time refers to the duration required to prepare an order for shipment after it has been placed. This period can vary based on the nature of the products, the volume of orders, and the operational capabilities of the business. For instance, a standard processing time may range from 2 to 5 business days, depending on the complexity of the order and the availability of items.

Shipping methods are another critical aspect of shipping policies. Businesses often provide various options, including standard, expedited, and overnight shipping. Each method comes with its own set of costs and delivery timelines. For example, standard shipping may take between 3 to 7 business days, while expedited options could reduce this time significantly, albeit at a higher cost.

Shipping costs are typically calculated based on the weight and dimensions of the package, as well as the destination. It is essential for businesses to communicate these costs transparently to avoid customer dissatisfaction. For example, a T-shirt might incur a shipping fee of approximately $3.99, while larger items like hoodies or mugs may have higher shipping rates.

Delivery timelines are crucial for customer satisfaction. Businesses must provide accurate estimates of when customers can expect to receive their orders. This information should be readily available and updated in real-time to reflect any changes due to unforeseen circumstances such as weather delays or supply chain disruptions.

Additionally, it is vital to address issues related to lost or delayed packages. A clear policy outlining the steps customers should take in such situations can mitigate frustration and enhance trust in the business. For instance, customers should be encouraged to contact customer support if their order does not arrive within the expected timeframe.

In conclusion, a well-defined shipping policy is essential for any e-commerce business. It not only sets clear expectations for customers but also streamlines operations and enhances overall satisfaction. By focusing on order processing times, shipping methods, costs, and delivery timelines, businesses can create a robust shipping framework that supports their operational goals and customer needs.

 

 

Life can be unpredictable, and sometimes things don’t go as planned. We understand that you may need to return an item, and we’re here to help you navigate our refund policy with ease and clarity.

Our refund policy is designed to be straightforward and fair. You have a generous 30 days from the moment you receive your item to request a return. We want to ensure that you are completely satisfied with your purchase, so if you find that an item isn’t quite right for you, don’t hesitate to reach out.

To be eligible for a return, please make sure that your item is in the same condition as when you received it. This means it should be unworn or unused, with all tags intact and in its original packaging. We also ask that you keep your receipt or proof of purchase handy, as this will help us process your return more efficiently.

Starting a return is simple! Just contact us, and we’ll guide you through the process. Once your return is accepted, we’ll provide you with a return shipping label and instructions on how to send your package back to us. Please remember that items sent back without prior authorization will not be accepted, so it’s important to follow this step.

We also want to make sure you’re aware of some exceptions. Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. If you have any questions about whether your specific item is returnable, please don’t hesitate to reach out to us for clarification.

Once we receive your returned item, we’ll inspect it and notify you about the status of your refund. If approved, you can expect to see the refund processed back to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to reflect this refund in your account.

In the case that more than 15 business days have passed since we approved your return and you haven’t seen your refund, please reach out to us. We’re here to ensure that your experience is as smooth as possible.

Thank you for taking the time to understand our refund policy. We appreciate your trust in us and are committed to making your shopping experience a positive one!

 

Each OnSpace item is custom-created for you through our advanced Print-on-Demand network. When you order, your chosen design is digitally printed onto high-quality apparel or accessories by our global partners, ensuring a fresh, unique product made just for you. This reduces waste and means your gear is truly one-of-a-kind!